Complaint Handling

At Store-All Logistics all complaints and deviations to the norm are fully investigated by our Quality Team to establish the cause and identify any Corrective and Preventative Actions (CAPA). In investigating all such issues, We need to take into consideration each of the following factors:

• The following are the expectations of and responsibilities to our customers
• Duties as a wholesaler in complying with Good Distribution Practices (GDP)
• Duties as an Authorised Economic Operator (AEO)
• Compliance with ISO 9001:2008
• Compliance with all current Health & Safety legislation and regulations
• Duties under the current welfare at work acts
• Compliance and conformity with our own Quality System
• Risk Mitigation
• External influences
• Common Sense

In the case of an internal investigation where a deviation is deemed to have impacted on a customer that customer will be issued with a full written report explaining the nature of the deviation, the root cause and the Corrective and Preventative Actions (CAPA).

In the case of a complaint the complainant will be issued with a full written response dealing with each aspect of their complaint, whether it is justified or not.

The key strengths of our Quality System include: